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OUR SERVICES

CUSTOMER SERVICE  & SUPPORT

● Billing information

● Claim processing

● Product information

● Social Media

● Issue resolution

● Account change

● Reservations

● Warranty calls

● Repeat purchases

● Chat

CLIENTS ACQUISITION & RETENTION

● Inbound sales

● Order taking

● Lead generation

● Upsell / cross-sell

● Subscription renewal

● Customer retention

● Database management

● Outbound sales

TECHNICAL SUPPORT / HELP DESK

● Troubleshooting

● Hardware support

● Software support

● PC/server  support

● Upsell / cross-sell

● Helpdesk

● Warranty & post warranty

● Self-support

BACK OFFICE SUPPORT / OTHERS

● Collections and receivables (early to late stage)

● Transaction processing (order and payments; claims; insurance; warranties;
coupons)

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